Delivery & Returns – 5kind - Clinical Skincare
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Delivery & Returns

Please note: Once your order has been placed, we are unable to change your delivery address. Please take extra care to ensure your delivery address is correct and complete.



UK Deliveries
Most of our UK deliveries
are currently made using Royal Mail and include delivery to the Scottish Highlands and Islands, Northern Ireland & the Channel Islands. We want to support our local "posties" who will visit your house every day and by doing so we eliminate the need for additional courier journeys reducing pollution and our carbon footprint. If your order is less than £40 or you want a more rapid delivery these are the options, we offer.

Royal Mail Tracked 48 Parcel Service 2-4 working days

DPD / Express Delivery - Next day one hour delivery window service Next day*

*Express delivery - we will make every effort to guarantee next day delivery for all orders placed before 2 pm on Monday to Friday.

For any orders placed after 2pm, it is likely that your delivery will be sent the following day. In addition, orders placed on a Saturday or Sunday will be delivered on a Tuesday using this service. Some deliveries to the Scottish islands and highlands, the Isle of Wight and Isle of Man may take two days.



International Deliveries
Republic of Ireland and Europe delivery options

International Tracked and Signed for Service 3-7 working days

Rest of the World delivery options

International Tracked and Signed for Service 10-14 working days

Queries?
I have not received my order, what should I do?

Please allow the specified working days stated above for your delivery. If your parcel still has not arrived, please check with your local sorting office to see if they are holding the parcel for you. If your parcel is not there, please contact us via support@5kind.co.uk and we will be happy to assist you.

Do you always meet your delivery timescales?
We will do our utmost to meet the delivery timescales that we quote. Occasionally a parcel may be late due to reasons that are out of our control.

What if I am not in when you make a delivery?
Do not worry. If you are in the UK, your friendly Royal Mail ‘postie’ will leave a card saying they have called. Your parcel will be taken to your nearest Royal Mail depot where it will be held safely until you collect it. Do not forget your ID and card when you collect your order, to avoid a wasted journey.

Do you provide free postage and packing?
Yes, all orders destined for a UK address with a value of £45 or over are delivered free of charge. However, we all like free P&P and from time to time we will offer it as part of our promotional programme across the year. You have our commitment that we regularly review how best to say ‘thank you’ in other ways.

Will you deliver to a PO box?
We do not currently deliver to PO box addresses.

My order is being shipped outside the European Union (EU). Will I have to pay customs charges?
If your order is being shipped outside the European Union (EU), formal customs entry charges, fees and levies, or local import taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order. We may at our discretion require payment by bank transfer rather than by credit card prior to shipping.

Do I need to consider any additional restrictions on international shipments? 
Not particularly, you will receive an email with tracking details so that you can follow your orders progress from the UK to your home country. Please ensure that there will be somebody available at the delivery address who will be able to provide a signature for your parcel if required.

Do you deliver to BFPO (British Forces Post Office) addresses?
Yes, we are proud to service you. Please enter your delivery address as normal during the checkout, selecting BFPO in the country field.


Can I have my order delivered to multiple addresses?
If you would like to send orders to more than one address, please place a separate order for each delivery address.

Returns
100% Money Back Guarantee

Our natural skin care products and supplements are of the highest quality. We want you to be delighted with your purchase but if for any reason you are unhappy with any item you can return it within 14 days of receipt of your order.



Returns
We will be happy to exchange your purchase for a replacement up to the value of your return or to make a refund using the same card or payment service as used when you made your purchase.

To return an item please contact us support@5kind.co.uk and we will provide you with a free returns label. You can use this label to post the package back to us via your nearest post office free of charge.?

Please make sure your return is securely packaged and please obtain a proof of postage.

Once your return has been received by our team it can take up to 7 working days to fulfil your request. When we have dealt with your return, we will confirm this to you by email. Please remember that it can take 3 to 4 days after we have processed a refund payment for it to appear on your credit card, PayPal account or bank statement. ?

How do I cancel an order?
You have the statutory right to cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same or the next day that they are received. Please see our Terms and Conditions.

You also have the statutory right to withdraw from the order at any time after it has been dispatched, but no later than working days after the day after you receive the product. This does not affect your statutory rights.

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Delivery:
delivery

Free delivery all orders of £45 or more of eligible items across any product category qualify

PAYMENTS:
payments

Credit Card: Visa, MasterCard, Maestro, American Express & Amazon Pay

RETUN POLICY:
return

You can return any item purchased within 14 days of the delivery date

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